Communicating in a Global World!

 

Practical steps and techniques are needed to create understanding between people of different cultures. The famous bank adverts show us that the "thumbs up" sign in Manchester might not be viewed as positively in parts of South America! Inappropriate touching,gestures,meet and greet welcomes, dress codes and many many more basic mistakes can open up some horrible elephant traps - losing you staff and customers.

This training provides participants with an understanding of how, by recognising cultural differences, we can adapt our own behaviour appropriately and improve working relationships within and between cultural groups.

This course will help you to:

·         recognise cultural differences and cultural characteristics;

·         realise the importance of cross-cultural verbal and non-verbal communication;

·         compare own culture, values and norms to those of others and    explore how misinterpretation can impact on decision-making; and:-

·         discuss how to adapt their own behaviour.

This  course will be useful for anyone working in our multi-cultural society.